Frequently Asked Questions

Currently, we cannot ship website orders outside Malaysia but as soon as we're ready to roll-out this service to other regional locations, you'll be the first to know.

We accept Visa & MasterCard payment. All payment is in MYR dollars (inclusive of GST). Payment will include the price of cake/s and the delivery charge. (There will be no delivery charge at all for collection of cakes from an outlet.)

Orders for whole cakes can be made via our website or a visit to any of The Coffee Bean & Tea Leaf outlets. 

Orders placed before 2pm can be collected at your specified outlet 3 days later, excluding Sundays. Orders placed after 2pm can be collected at your specified outlet 4 days later, excluding Sundays. Collection on Monday is after 2pm while Collection on Tuesday - Sunday is after 12noon. We will contact you if we foresee any delays with your delivery.

All stores throughout Peninsular Malaysia

We accept Visa & MasterCard payment. All payment is in MYR dollars (inclusive of GST). Payment will include the price of cake/s and the delivery charge. (There will be no delivery charge at all for collection of cakes from an outlet.)

Please contact Customer Service at +603 9200 1833

Please speak to the Outlet Manager immediately and he/she will sort this out for you.

Orders will be delivered by our transportation partner or registered mail for small non-bulky items. You will be prompted for your preferred choice if both delivery options are available for the item chosen.

All BEANS earned in each calendar year will expire two years after the date of the top-up, and any Bean Points earned in a year will expire on the 31st of March of the following year. The dollar value on the card will automatically expire two years from the last transaction date.

The customer's contact information is also used to get in touch with the customer when necessary, and for purposes of updating him/her with what's new if he/she joins our mailing list. There is also the option for the customer to opt-out of this service in our newsletter section.

Every RM1 you spend, you will earn 5 BEAN points. You may redeem BEAN points in multiples of 5. In excess thereof shall always at the tranches of 50 BEANS, e.g. 550 BEANS, 600 BEANS and so forth. Redemption of 500 BEANS is equivalent to a RM5 deduction from total purchase value.

You can enjoy one of the Birthday Privileges below by presenting your TCB card and IC as proof:

On your actual birthday date OR 3 days before/after your birthday date:

1. Get a free slice of cake (only valid with the purchase of any CB&TL handcrafted beverage).
   
   OR
   
   
2. Enjoy a 20% discount on the total bill.
   Please note that this discount does not apply to CBTL products (machines, capsules, accessories, etc.) and third-party products.
   
   

You can report it through  customerservice@coffeebean.com.my  or call us on +603 9200 1833

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Please send us your comments through customerservice@coffeebean.com.my and we will respond within 72 hours.

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