FAQ for The Coffee Bean Card

The Coffee Bean Card is a loyalty card introduced to reward regular customers with loyalty points called "BEANS" which can be subsequently redeemed against purchases at The Coffee Bean & Tea Leaf outlets in Peninsular Malaysia except KL International Airport (Arrival Hall, MTB).

Simultaneously, The Coffee Bean Card doubles up as a prepaid card, which can be use to pay for purchases made at all of CBTL outlets in Peninsular Malaysia except KL International Airport (Arrival Hall, MTB). Registered Cardholders will be kept informed of CBTL special events, promotions and be entitled to exclusive special offers.
The initial fee for The Coffee Bean Card is RM25.
The Coffee Bean Card is available at all CBTL outlets in Peninsular Malaysia except KL International Airport (Arrival Hall, MTB).
Yes, customers can hold more than one The Coffee Bean Card. Each card will have a unique card (account) number.

However, Cardholders can only use one The Coffee Bean Card for each payment transaction. BEANS accumulated under different card accounts held by the same Cardholder cannot be combined for purposes of redemption.
The Coffee Bean Card is re-useable. You may top-up the value on The Coffee Bean Card at any CBTL outlets in Peninsular Malaysia except KL International Airport (Arrival Hall, MTB).

A minimum value of RM30 is required for each top-up. Top-up can be made via Cash, Visa, MasterCard or American Express.
  • You will be rewarded with 5 BEANS for every RM1 spent using The Coffee Bean Card. These BEANS can be used by Cardholders to offset the cost of purchases made at CBTL.
  • Able to enjoy 10% off whole cakes (anytime at outlets/online)
  • Able to enjoy one of the Birthday Privileges below (*Customer to present TCB card & IC as proof):
    1. Will get a FREE slice of cake (their choice) on their actual birthday or 3 days before/after their birthday date (only valid with purchase of any CBTL handcrafted beverage).
    2. 20% off total bill - not applicable for CBTL products (machines, capsules, accessories, etc) and third party products.
  • In addition, you will be informed of other on-going CBTL promotions and be given exclusive offers.
*Note: Subject to change by CBTL without prior notice.
When you purchase The Coffee Bean Card, you will be given an application form. You can register your details by either handing over the completed form at a CBTL outlet or register your details online via the CBTL website. CBTL will keep you updated via its online mailing list.

(Please note that all provided information provided would be kept strictly confidential)
For every RM1 spent using The Coffee Bean Card at a CBTL outlet, 5 BEANS will be credited to The Coffee Bean Card account. The more you spend with your card, the more BEANS you will earn. However, BEANS are not credited with the initial purchase of the card.

When you have accumulated sufficient BEANS, you may use the BEANS to redeem against purchases made at CBTL outlets*.
All BEANS earned in each calendar year, will expire 3 months after the calendar year end i.e. on the 31st of March of the following year.

Unused ringgit value in the card will automatically expire after 3 years from the date of top-up.
All TCB (The Coffee Bean) Cardholders should register themselves and their TCB Card here. After registration, you will be able to check all your transactions and remaining Prepaid Value & Beans anytime.
In the event when The Coffee Bean Card is not readable by the system, CBTL will replace a new card, provided the following conditions are met:

  1. Card Cardholder has registered with CBTL, and CBTL, at it’s discretion, will replace the non-readable card only if the Card Cardholder can prove his identity as the rightful owner of the Card or,
  2. Non-readable card MUST be returned.
As the Prepaid Value is treated as quasi cash, lost or damaged cards cannot be replaced.
Currently, The Coffee Bean Card is only accepted in Peninsular Malaysia except KL International Airport (Arrival Hall, MTB).

Please contact us at Tel: +603 9200 1833 or email us at CustomerService@coffeebean.com.my for more information.

For more information on the terms, you may refer to the Terms and Conditions for the Coffee Bean Card.