Terms and Conditions for The Coffee Bean Card

  1. The Coffee Bean & Tea Leaf Prepaid Card (“TCB Card”) is a prepaid card issued by The Coffee Bean & Tea Leaf (M) Sdn Bhd (“CBTL”) and managed by the technology of WorldCard Services Sdn Bhd (“Manager”).
  2. By using the TCB Card, Cardholders shall be deemed to have read, understood and agreed with the terms and conditions of the TCB Card. Applicants for the TCB Card are required to provide correct and true information in the application form.
  3. The TCB Card will be issued on-site upon approval from the authorized employees of CBTL after payment is made. CBTL’s decision to reject any application shall be final. No objection or appeal shall be entertained.
  4. Prepaid Value in each TCB Card will be stored in Ringgit Malaysia. Unused ringgit value in the card will automatically expired after 3 years from the date of top-up.
  5. Payment made for the TCB Card will be considered as a complete transaction and Cardholders are not entitled to demand or claim for refunds or reimbursement of whole or any part of the unutilized value of the TCB Card under whatever circumstances.
  6. The TCB Card is not transferable and cannot be shared by other third party.
  7. The TCB Card with sufficient value will be accepted at all of the outlets of CBTL in Peninsular Malaysia except KL International Airport (Arrival Hall, MTB) and web-site hosted by CBTL. Value of products/services purchased by the TCB Cardholders will be deducted from the total value of the TCB Card once the order is accepted by CBTL. The Cardholders are not entitled to change their order after the relevant transaction has been recorded.
  8. Subject to the terms herein contained and basis determined by CBTL from time to time, Bean Points (“BEANS”) and/or discounts, benefits, entitlements, privileges, promotions (“Benefits”) may be awarded to the Cardholder when the TCB Card is presented at the time of purchasing products/services (“CBTL’s Products”). The Cardholder is required to sign on the transaction slips (for earning or utilization of BEANS) for verification purposes

    1. The basis for the enjoyment of the TCB Card, BEANS and/or the Benefits shall be determined by CBTL at its absolute discretion and may be changed from time to time without prior notice. The TCB Cardholders are not entitled to request CBTL or the Manager to disclose or explain the calculation methods or other matters relating to the BEANS and/or the Benefits for whatever purposes;
    2. BEANS will not be awarded for taxes or any charges that are payable by CBTL to any regulatory or governmental bodies;
    3. BEANS are not transferable, have no monetary value and not exchangeable for cash;
    4. Save and except the Cardholders’s right to redeem the Rewards as herein set out,TCB Cardholders shall not have any other right or interest in the value of the BEANS available in their account and are not entitled to claim or take any action against CBTL or the Manager for payment of the BEANS' value in cash or in kind or for any benefits, income or profits that may be gained by CBTL or the Manager from the management of such BEANS value, if any.
    5. The TCB Cardholder may check the balance of his/her TCB Card value or BEANS online through CBTL’s website or at the designated outlets and:
    6. Unused BEANS will automatically expire on 31st March of the following year irrespective when the BEANS are awarded in the current year;
    7. BEANS awarded manually will only be credited after the Manager has been informed of the relevant transaction;
    8. CBTL and the Manager will not be liable if the BEANS cannot be recorded for whatever reasons (including but not limited to malfunction or interruption of the BEANS recording system, civil commotion, fire, or other force majeure events beyond the control of all parties concerned);
    9. CBTL or the Manager shall have sole discretion to deduct, cancel or refuse/reject to award BEANS for any suspected transaction as it deems fit or BEANS that have been wrongfully recorded whenever it deems fit;
    10. CBTL or the Manager shall not be liable for failure to add the BEANS into the TCB Cardholder’s account for whatever reasons; and
    11. Any dispute on the BEANS balance shall be notified to CBTL or the Manager within 30 days from the date of the relevant transaction.
  9. The TCB Card with sufficient BEANS may redeem such CBTL’s Products that may be determined by CBTL from time to time (“Rewards”) subject to the terms and conditions as may be amended or varied at CBTL’s sole discretion with or without notice, including but not limited to.

    1. The procedures involved in redemption;
    2. Restrict the quantity of a particular Reward that a Cardholder may exchange for BEANS;
    3. Classify TCB Cardholders into different categories;
    4. Offer different Rewards and Benefits for different categories of the TCB Cardholders.
  10. BEANS utilized for redemption of the Rewards will be deducted from the TCB Cardholder’s account. No BEANS will be accorded for all redemption transactions.
  11. If Rewards have been redeemed by using any BEANS that have been fraudulently or wrongfully earned, the TCB Cardholder shall be liable to refund to CBTL the value of the said BEANS or return the Rewards to CBTL or the Manager, as directed by CBTL. CBTL is entitled to refuse any request for redemption or recall any Rewards redeemed if CBTL reasonably suspects the BEANS used by the TCB Cardholder were fraudulently or wrongfully recorded.
  12. Once CBTL accepts any redemption requests, it cannot be revoked, amended, cancelled, returned or exchanged for other items.
  13. CBTL or the Manager shall not be liable for any BEANS deducted in furtherance to redemption that may be made by persons other than The TCB Cardholder under whatever circumstances.
  14. All Rewards are subject to availability and CBTL reserves its right to replace other Rewards of approximately the equivalent value without prior notice.
  15. Each Cardholder may hold more than one (1) TCB Card at the same time provided that:

    1. The value available in each TCB Card cannot be combined;
    2. BEANS accumulated under each TCB Card cannot be combined.
  16. Value of the TCB Card and BEANS shall be automatically cancelled without further notice if:

    1. The validity period of the TCB Card or the BEANS had expired;
    2. The Coffee Bean Card is terminated by CBTL, with or without assigning any reasons. No objection or appeal will be entertained and the TCB Cardholders do not have any further claims whatsoever in relation thereto;
    3. Termination or cessation of the TCB Card Programme.
  17. CBTL shall not be liable for any prepaid value deducted in furtherance to usage that may be made by persons other than the TCB Cardholder under whatever circumstances.
  18. Lost/stolen TCB Cards will not be replaced. Balance of the value and/or BEANS available in that TCB Card will not be replaced or reinstated in whatever manner.
  19. All damaged TCB Cards can be replaced, provided that the Cardholder is able to provide such information required by CBTL at the material time and all damaged cards must be returned to CBTL before a replacement is given. Replacement is subject to payment of the prevailing replacement fees imposed, if any.
  20. Personal database together with information of the TCB Card, BEANS and any redemption transactions undertaken by any CBTL Member (“the Database”) will be jointly owned by CBTL and the Manager, and the TCB Cardholder hereby irrevocably and unconditionally agrees that CBTL and its Manager or their respective holding companies, subsidiaries, associates or related corporations to use, process, disclose, transfer or to deal with the Database in whatever manner and for whatever purposes as CBTL or the Manager shall deem fit without further notice (either with or without third party) or for the purposes of disclosure under the law or any court order or other governmental or regulatory bodies.
  21. Personal database together with information of the TCB Card, BEANS and any redemption transactions undertaken by any CBTL Member (“the Database”) will be jointly owned by CBTL and the Manager, and the TCB Cardholder hereby irrevocably and unconditionally agrees that CBTL and its Manager or their respective holding companies, subsidiaries, associates or related corporations to use, process, disclose, transfer or to deal with the Database in whatever manner and for whatever purposes as CBTL or the Manager shall deem fit without further notice (either with or without third party) or for the purposes of disclosure under the law or any court order or other governmental or regulatory bodies.
  22. The TCB Cardholder shall immediately notify CBTL in writing of any change of his/her Database whereupon CBTL shall take all practicable steps to update the Database within a reasonable time Provided That CBTL shall not be liable for any losses or damages that may be suffered by the TCB Cardholder arising whether directly or indirectly from CBTL’s delay or failure in up-dating the Database for any reasons whatsoever.
  23. In no event shall CBTL and the Manager be liable to any Cardholder or any third party for any loss or injury or any special, direct, indirect, incidental, exemplary or consequential losses or damages whatsoever or howsoever caused under any cause of action arising directly or indirectly in connection with the Programme, usage of the TCB Card or becoming the TCB Cardholder.
  24. CBTL have the right at any time and at its sole discretion, with or without notice, to limit, add, amend or delete in whole or in part these T&C, rules, conditions, policies of the Programme, The TCB Card, Benefits, Redemption of the Rewards, BEANS awards even though such changes may affect the value of the TCB Card, BEANS or Benefits already accumulated or the TCB Cardholders’ rights and interests. The amendment and supplement T&C, rules, conditions and policies shall be binding on the TCB Cardholders as long as his/her TCB Card is valid under these T&C.
  25. If CBTL or the Manager is found liable by a court of competent jurisdiction, the liabilities of CBTL and the Manager to the TCB Cardholder for any cause whatsoever and regardless of the form of action, to the extent permitted by law, shall be limited to restoring or according any value of the TCB Card which CBTL has wrongfully deducted, BEANS and/or Benefits that have been mistakenly omitted.
  26. Any fees paid under these T&C are not refundable unless otherwise provided.
  27. Any notice to be given to the TCB Cardholder shall be deemed to have been properly given if sent by prepaid post to the address recorded in the Database.
  28. The TCB Cardholder shall indemnify and hold CBTL and the Manager harmless against any liability for loss, penalty, damage, costs and expenses (including but not limited to legal costs) which CBTL and/or the Manager may incur by reason of or arising directly or indirectly from any breach on the part of the TCB Cardholder in complying or observing these T&C or in otherwise using of the TCB Card or recovery of any outstanding amounts due from Cardholder.
  29. CBTL and/or the Manager shall be entitled jointly or severally at the time without the consent of or notice to the TCB Cardholder to assign or transfer whole or part of its rights and obligations in relation to the TCB Card and/or the Programme to any other person.
  30. Time shall be of the essence of these terms and conditions but no failure to exercise or delay in or partial exercising of any of CBTL’s or the Manager’s rights, power or remedies shall operate as waiver.
  31. These terms and conditions shall be governed and construed in accordance with the law of Malaysia and the parties hereto agree to submit to the non-exclusive jurisdiction of the courts of Malaysia.
  32. Any application is subject to fulfillment of any other conditions set by CBTL. CBTL’s decision to reject any application shall be final. No objection or appeal shall be entertained.