Terms and Conditions

General

Prices

All prices are in Malaysian Ringgit.

 

Feedback

We welcome your feedback. Should you feel dissatisfied with any of our goods or services, please contact us at Tel: +603 9200 1833, Email: comments@coffeebean.com.my

 

Confidentiality of Transactions

We treat all transactions and customers' particulars with the strictest confidential.

 

E-commerce (Shop at Coffee Bean)

Order Processing

  1. Toys featured in Cakes-to-go are subject to availability.
  2. Please provide all required details in our order form so as to avoid unnecessary delays.

 

Collection Details

KL, Negeri Sembilan, Perak and Genting:
Please collect at your specified outlet 3 days later, excluding the day of order and Sunday.

Penang, Ipoh, Malacca, Kedah and Johor Bahru:
Please collect at your specified outlet 4 days later, excluding the day of order and Sunday.

Kelantan:
Please collect at your specified outlet 5 days later, excluding the day of order and Sunday.

  1. Collection time is 3pm onwards to 10pm.
  2. Collection date will be at least 3 working days from your date of order.
  3. For outlet in Penang, the collection time will be 7pm onwards.
  4. For outlet in Alor Setar, the collection time will be 8pm onwards.
  5. Cake collection for online ordering is currently only available for all Klang Valley, Genting, Penang, Ipoh, Kedah, Perak, Negeri Sembilan, Malacca, Kelantan and Johor Bahru stores.
  6. Customers will be identified only via the Confirmation Receipt.
  7. Orders not collected after 4 days will be discarded and no refund will be entertained.

 

Payment Processing

  1. Payment can be made via credit cards (VISA / MASTERCARD) or The Coffee Bean Loyalty Card.
  2. Orders can only be confirmed with full payment approved by the bank of the credit card or sufficient Bean Points or Prepaid Credit from the Coffee Bean card.
  3. We ensure accuracy in our billing as all our transactions are automatically processed.

 

TERMS of USE of this Website:

PLEASE READ THE FOLLOWING TERMS of USE CAREFULLY BEFORE USING THIS WEBSITE.

By using this site, you agree and accept the terms of use, as described below. If you do not agree to these TERMS of USE, please do not use this site.

 

Ownership:
This site is owned and operated by The Coffee Bean and Tea Leaf (Malaysia) Sdn. Bhd., who reserves the right, at its sole discretion, to change, modify or otherwise alter these TERMS of USE at any time. Such changes and/or modifications shall become effective immediately upon being posted in these pages. Please review the TERMS of USE periodically. If you continue to use this website following the posting of changes and/or modifications, it will constitute your acceptance of the revised TERMS of USE. This page was last updated in December, 2010.

 

 

Acceptable Uses of This Website:
This website may be used only for legitimate, informational and shopping purposes. Any other use, including the duplication, reproduction, distribution, modification, republication, transmission and display of the content on this site is strictly prohibited. No portion of this site may be exploited for any commercial purpose that is not expressly permitted by Company. It is also prohibited to harm this site in any way, or otherwise use it in an improper manner. Improper use of the site includes but is not limited to hacking into the site's systems, spoofing or faking e-mail headers or slowing or stopping the functionality of the site.

 

 

Reservation of Right to Refuse Service:
Company, and its affiliates, reserve the right to refuse service, terminate accounts and/or cancel orders in its discretion including, without limitation, if Company believes that the customer conduct violates applicable law or is harmful to the interests of Company, and its affiliates.

 

 

Copyright:
The contents and compilations thereof included on this site, including, but not limited to, text, graphics, logos, icons, images, audio clips and software, are the property of Company, or its content suppliers and is protected by Malaysian and international copyright laws. All software used on this site is the property of Company, or its software suppliers and is protected by Malaysian and international copyright laws. No software from this Site may be downloaded, exported or re-exported in violation of any law including, without limitation, to countries that are subject to Malaysian export restrictions.

 

 

Trademark:
CBTL™ is the registered trademark of Company, in Malaysia. All logos, graphics, and service names on this site are trademarks of Company, and such trademarks may not be used in connection with any product or service and in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Company.

 

 

Privacy for Children Under Thirteen:
Company respects the Children's Online Privacy Protection Act (COPPA). Children under the age of 13 are not allowed to sign up for the PERKS card, newsletters, catalogs or other offers. If you are under the age of thirteen, you must have an adult make those requests for you.

 

 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY
COMPANY PROVIDES THIS WEBSITE ON AN "AS IS" AND "AS AVAILABLE" BASIS. COMPANY MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THIS WEBSITE OR THE INFORMATION CONTENT, MATERIALS, OR PRODUCTS INCLUDED ON THIS WEBSITE. YOUR USE OF THIS WEBSITE IS AT YOUR SOLE RISK.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, COMPANY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. COMPANY DOES NOT WARRANT THAT THIS WEBSITE, ITS SERVERS, OR E-MAIL SENT FROM COMPANY, ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. CBTL VENTURES, LLC, and/or The Coffee Bean and Tea Leaf (Malaysia) Sdn. Bhd., IS NOT LIABLE FOR ANY DAMAGES OF ANY KIND ARISING FROM THE USE OF THIS WEBSITE, INCLUDING, BUT NOT LIMITED TO, DIRECT, INDIRECT, INCIDENTAL, PUNITIVE, AND CONSEQUENTIAL DAMAGES.

THE LAWS OF SOME STATES DO NOT PERMIT LIMITATIONS ON IMPLIED WARRANTIES OR THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES. IF ANY OF THESE LAWS APPLY TO YOU, SOME OR ALL OF THE DISCLAIMERS, EXCLUSIONS, OR LIMITATIONS STATED ABOVE MAY NOT APPLY TO YOU, AND YOU MIGHT HAVE ADDITIONAL RIGHTS.

 

 

Applicable Law:
This site is created and controlled, and operated by COMPANY, from its offices in the The Coffee Bean and Tea Leaf (Malaysia) Sdn. Bhd. By accessing this site you agree that the terms of use outlined above shall be governed by and construed in accordance with the laws of Malaysia, as such, the laws of Malaysia will govern these disclaimers, terms and conditions without giving effect to any principles of conflicts of laws. This Site is intended for residents of the Malaysia only.

 

 

Severability:
If any of the terms of use is deemed unlawful, void, or for any unforeseen reason, then that term shall be severable from the other terms and shall not affect the validity and enforceability of any remaining terms.

 

 

Last modified: 8 March 2016
Copyright 2016 The Coffee Bean and Tea Leaf (Malaysia) Sdn. Bhd. All rights reserved. Reuse of any part of this document is prohibited without prior written consent.