We respect your privacy.
International Coffee & Tea, LLC d/b/a The Coffee Bean & Tea Leaf® (“Company”, "we" or “us”) maintains
mobile applications and other online products and services (collectively, the “Services”) or when you otherwise
interact with us. This Policy does not apply to websites or services that are not owned by us and are operated
by third parties.
This policy applies to all users accessing our website and may be modified from time to time. If our information
practices change, we will notify you by revising the date at the top of the Policy and, in some cases, we may
provide you with additional notice, such as adding a statement to our homepage or sending you an email
notification. We encourage you to review the Policy whenever you access the Services or otherwise interact with
us to stay informed about our information practices and the ways you can help protect your privacy.
Information We Collect
Information You Provide to Us
We collect information you provide directly to us. For example, we may collect personal information from
you such as your name, email address postal address, phone number, credit card number, gender, day and
month of birth, personal interests, and other such information when you visit our website, place an
order online or by phone, contact us with a question or participate in a contest, promotion or survey.
We maintain a record of your product interests and the purchases you make online or by phone or
We have a legitimate interest in providing account related functionalities to our users as well as
receiving, and acting upon, your feedback or issues. Accounts can be used for easy checkout and to save
your preferences and transaction history. We also have a legitimate interest in contacting our clients
and communicating with them concerning normal business administration such as projects, services, and
billing. If you participate in a promotion or survey, we have a legitimate interest in using this
information to operate the survey and to understand your preferences
Information We Collect Automatically When You Use the Services
We may combine all of this information with information about you that we acquire from our marketing
partners or unrelated third parties. When you access or use our Services, we automatically collect
certain information, including, but not limited to:
Transaction Information: When you place an order
or make a purchase, we collect information about the transaction, such as the items ordered, the
transaction amount, the payment information, the delivery address, and the order date. We use your
information to perform our contract to provide you with products or services.
Log Information: We collect log information
about your access and use of our website, such as your domain name, the type of browser you use,
access times, pages viewed, your IP address and the page you visited before navigating to our
Services. We have a legitimate interest in monitoring our networks and the visitors to our websites.
Among other things, it helps us understand which of our services is the most popular.
Device Information: We collect information about
the computer or mobile device you use to access our Services, such as the hardware model, operating
system and version, unique device identifiers, mobile network information, and browsing behavior. We
have a legitimate interest in identifying unique visitors and understanding how users interact with
us on their devices.
Location Information: We may collect information
about the precise location of your device or computer each time you access or use our mobile
applications, websites, or otherwise consent to the collection of this information. For more
details, please see "Your Choices" below. We have a legitimate interest in understanding our users
and providing tailored services. In some contexts our use is also based upon your consent to provide
us with geo location information.
Information Collected by Cookies and Other Tracking
Technologies: We and our service providers use various technologies, including cookies
and web beacons, to collect information about you and your interaction with our Services, including
information about your browsing and purchase behavior, Cookies are small data files stored on your
hard drive or in device memory that help us improve our Services and your experience on these
Services, see which areas and features of our Services are popular and count visits. Web beacons are
electronic images that may be used in our Services or emails and help deliver cookies, count visits
and understand usage and campaign effectiveness. For more information about cookies, and how to
disable them, please see "Your Choices" below. We have a legitimate interest in making sure our
website operates efficiently, engaging in behavior-based advertising, and capturing website
Information We Collect From Other Sources
We may also receive information about you from other sources, including third parties, business partners,
our affiliates, or publicly available sources, and link or combine that with information we collect
about you. For example, if you create or log into your account through a social media site or if you
associate your social media account with your Company account or with your employment application with
us, we will have access to certain information from that site, such as your name, account information
and friends lists, in accordance with the authorization procedures determined by such social media site.
Use of Information
In addition to the purposes and uses described above, we use information in the following ways:
Provide, maintain and improve our Services, including your in-store and online ordering experience;
Provide and deliver the products and services you request, process orders, transactions and send you related
information, including confirmations and receipts;
- Send you technical notices, updates, security alerts and support and administrative messages;
Investigate and prevent fraudulent transactions and other illegal activities;
Respond to your comments, questions, requests and provide customer service;
Communicate with you about products, services, offers, promotions, rewards, and events offered by us and
others, and provide news and information we think will be of interest to you (for information about how to
manage promotional communications, please see “Your Choices” below);
- Monitor and analyze trends, usage and activities in connection with our Services;
- Personalize and improve the Services and provide advertisements, content or features that match user
profiles or interests;
- Process and deliver contest and promotion entries and rewards;
- Link or combine with information we get from others to help understand your needs and provide you with
- Assess and respond to employment applications;
- Carry out any other purpose for which the information was collected.
Company is based in the United States and the information we collect is governed by U.S. law. By accessing or
using the Services or otherwise providing information to us, you consent to the processing and transfer of
information in and to the U.S. and other countries, where you may not have the same rights as you do under local
law. Where this is the case, we will take appropriate measures to protect information about you in accordance
Information We Share
We may share information about you with third parties for the following purposes or as otherwise described in
- With third-party vendors, consultants and other service providers who need access to such
carry out work on our behalf;
- In response to a request for information if we believe disclosure is in accordance with any
regulation or legal process, or as otherwise required by any applicable law, rule or
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the
property and safety of Company or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing or
of all or a portion of our business by another company; and
- With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
The Services may offer social sharing features and other integrated tools (such as the Facebook "Like" button),
which let you share actions you take on our Services with other media, and vice versa. Your use of such features
enables the sharing of information with your friends or the public, depending on the settings you establish with
the entity that provides the social sharing feature. For more information about the purpose and scope of data
collection and processing in connection with social sharing features, please visit the privacy policies of the
entities that provide these features.
Advertising and Analytics Services Provided by Others
We may allow others to serve advertisements on our behalf across the Internet and to provide analytics services.
Services and other websites, including your IP address, web browser, pages viewed, time spent on pages, links
clicked and conversion information. This information may be used by Company and others to, among other things,
analyze and track data, determine the popularity of certain content, deliver advertising and content targeted to
your interests on our Services and other websites and better understand your online activity. For more
information about interest-based ads, or to opt out of having your web browsing information used for behavioral
advertising purposes, please visit www.aboutads.info/choices.
We may also work with third parties to serve you ads as part of a customized campaign on third-party platforms
(such as Facebook or Twitter). As part of these ad campaigns, we may convert information about you, such as your
email address and phone number, into a unique value that can be matched with a user account on these platforms
to allow us to learn about your interests and to serve you advertisements customized to your interests. Note
that the third-party platforms may offer you choices about whether you see these types of customized
- Access To Your Personal Information: You may request access to your personal information by
contacting us at the address described below. If required by law, upon request, we will grant you reasonable
access to the personal information that we have about you. Note that California residents may be entitled to
ask us for a notice describing what categories of personal information (if any) we share with third parties
or affiliates for direct marketing. EU residents may be entitled to request a copy of your information in a
- Deletion Of Your Personal Information: Typically we retain your personal information for
the period necessary to fulfill the purposes outlined in this policy, unless a longer retention period is
required or permitted by law. You may request that we delete your personal information by contacting us at
the address described below. If required by law we will grant a request to delete information, but you
should note that in many situations we must keep your personal information to comply with our legal
obligations, resolve disputes, enforce our agreements, or for another one of our business purposes.
- Online Tracking: Some website browsers have a “Do Not Tack” technology that transmits “Do
Not Track” header to the websites you visit with information indicating that you do not want to be tracked.
We currently do not respond to website browser “Do Not Track” signals.
- Promotional Emails: We want to communicate with you online if you want to hear from us. If
you prefer not to receive promotional information, such as information about special offers and sales
events, you can let us know by "unsubscribing" from any email communication or modifying your account.
Additionally, you may contact us at 1.800.832.5323.
- Request correction of the personal information that we hold about you: You can review and
change personal information related to your use of our website (such as your name and contact information).
To access your information, simply sign-in to your account using your email address and password, and you
will be able to edit your personal information in your account profile. Note that we may keep historical
information in our backup files as permitted by law.
- Object to processing of your personal information: You may object to our use of your
personal information by contacting us at the address described below.
- Revocation Of Consent: In most situations our processing is not based upon your consent.
That said, if we rely on your consent to process your personal information, you may revoke your consent to
Please address written requests and questions about your rights to email@example.com or call us at
1-800-832-5323. You may submit a copy of the personal information that we hold about you through our online
Note that, as required by law, we will require you to prove your identity. We may conduct an identity
verification by phone call or email. Depending on your request, we will ask for information such as your name,
your email address, and your zip code. We may also ask you to provide a signed declaration confirming your
identity. Following a request, we will use reasonable efforts to supply, correct or delete personal information
about you in our files.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy
rights on your behalf. We will require verification that you provided the authorized agent permission to make a
request on your behalf. You must provide us with a copy of the signed permission you have given to the
authorized agent to submit the request on your behalf and verify your own identity directly with us.
If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the
following information to the request:
If we do not receive both pieces of information, the request will be denied.
Our website uses "cookies," which are small data files that are stored on your computer when you visit a website.
Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalize your
our ads are shown to you on other websites.
You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the
opportunity to decide whether or not to accept it. If you do not accept cookies, however, you will not be able
to access your account information or make purchases on our websites.
You may update, correct or delete information about yourself at any time by logging into your Company account.
Please note, however, that we may retain certain information that you provide through our Services as required
by law or for legitimate business purposes. We also may retain cached or archived copies of information about
you for a certain period of time.
We take reasonable measures, including administrative, technical, and physical safeguards, to protect information
about you from loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. In the event
that we are required by law to inform you of a breach to your personal information we may notify you
electronically, in writing, or by telephone, if permitted to do so by law.
Your California Privacy Rights
California Civil Code Sections 1798.115(c), 1798.130(a)(5)(c), 1798.130(c), and 1798.140 indicate that
organizations should disclose whether certain categories of information are collected, “sold” or transferred for
an organization’s “business purpose”(as those terms are defined under California law). We do not sell your
personal information. You can find a list of the categories of information that we collect and share here.
Please note that because this list is comprehensive it may refer to types of information that we share about
people other than yourself. If you would like more information concerning the categories of personal information
(if any) we share with third parties or affiliates for those parties to use for direct marketing please submit a
written request to us using the information in the "Contact Information" section below. We do not discriminate
For questions about this Policy, to make choices about receiving promotional communications, to update your
personal information or to place an order, you can contact us at:
If you are not satisfied with our response, and are in the European Union, you have a right to lodge a complaint
with your local supervisory authority.